Refund and Return Policy

At Closet Critique, all sales are final.
As a thrift store, we deal in unique, one-of-a-kind pieces that are sold as-is. For this reason, we do not accept any returns, refunds, or exchanges. We ensure that each item is carefully inspected, accurately described, and clearly photographed before listing.

Please double-check all product details, measurements and images before completing your purchase. If you have any questions or need additional information about a product, don’t hesitate to reach out to us at [email protected] we’re here to help!

Failed Payment Transactions
All payments are securely processed through Razorpay. In the event of a failed transaction, where the amount is debited but the order is not confirmed:
• The amount will be automatically reversed by Razorpay to the original payment method.
• This process typically takes 5–7 business days, depending on your bank or card provider.

Shipping & Delivery
We ship orders twice a week, every Monday and Friday.
• Orders typically reach customers within 5–7 business days from the shipping date (and often sooner).
• You will receive tracking details once your order is dispatched.
• We currently do not offer Cash on Delivery (COD). All orders must be prepaid.